Privacy Policy | Espoir Health
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Privacy Policy

At Espoir Health, your privacy is our priority. This policy details how we collect, use, and safeguard your personal and medical information. By using our services, you agree to these practices.

Last updated: March 2024
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Espoir Health Pvt. Ltd.
|
Dwarka, Delhi – 110075

Information We Collect

When you interact with Espoir Health — whether through our website, contact form, WhatsApp, or email — we may collect the following types of information:

Personal Information: Name, email address, phone number, WhatsApp number, and country of residence provided through our contact or enquiry forms.
Medical Information: Details about your health condition, required treatments, medical history, and reports that you voluntarily share with us to facilitate care coordination.
Communication Data: Messages, emails, and queries you send us, including through WhatsApp, email, or our website contact form.
Usage Data: Information about how you browse our website, including pages visited, time spent, and device/browser type collected via analytics tools.
Newsletter Subscriptions: Email addresses provided when subscribing to our health updates and newsletter.

How We Use Your Information

Espoir Health uses the information we collect solely to provide and improve our medical facilitation and patient coordination services. Specifically, we use your data to:

Respond to your medical enquiries and provide personalised treatment recommendations and cost estimates.
Coordinate with our partner hospitals and specialist doctors to arrange consultations, treatment plans, and appointments on your behalf.
Assist with visa documentation, travel arrangements, and accommodation when required for your medical journey.
Send you relevant health tips, treatment updates, and newsletters — only if you have subscribed and consented.
Improve our website, services, and patient experience based on aggregated and anonymised usage analytics.
Important: We will never use your personal or medical information for any purpose beyond providing our patient coordination services without your explicit consent.

Information Sharing

We do not sell, rent, or trade your personal or medical information to third parties for marketing or commercial purposes. Your information may be shared only in the following limited circumstances:

Partner Hospitals: Metro Hospital, Artemis Hospital, Sarvodaya Hospital, Neelkanth Hospital, and Fortis Hospital — only to the extent necessary to facilitate your treatment. All hospitals are bound by medical confidentiality obligations.
Service Providers: Trusted third-party tools we use to operate our website and services (e.g., email platforms, analytics), who are contractually bound to protect your data.
Legal Requirements: When required by applicable law, court order, or governmental authority to comply with legal obligations.

Data Security

Espoir Health takes the security of your personal and medical information seriously. We implement reasonable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

Encryption
All data transmitted via our website is protected using SSL/TLS encryption.
Access Control
Only authorised team members have access to patient information, strictly on a need-to-know basis.
Data Retention
We retain your information only as long as necessary to provide services or as required by law.
Third-Party Security
All partner hospitals and service providers are required to maintain appropriate data security standards.
Note: While we take all reasonable precautions, no method of electronic storage or transmission over the internet is 100% secure. We encourage you to contact us if you have any data security concerns.

Your Rights & Choices

You have the following rights with respect to your personal information held by Espoir Health:

Right of Access: You may request a copy of the personal information we hold about you at any time.
Right to Correction: You may request that we correct any inaccurate or incomplete information about you.
Right to Deletion: You may request that we delete your personal data, subject to any legal retention obligations.
Opt-Out of Marketing: You may unsubscribe from our newsletter at any time using the unsubscribe link in any email or by contacting us directly.
Right to Object: You may object to the processing of your information in certain circumstances.

To exercise any of these rights, please contact us at espoirhealthmed@gmail.com. We will respond within 30 days.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.

Essential Cookies: Required for the website to function properly. These cannot be disabled.
Analytics Cookies: Help us understand visitor behaviour in an aggregated and anonymous way (e.g., Google Analytics).
Preference Cookies: Remember your settings and preferences to enhance your experience on return visits.

You can disable or manage cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.

Medical Data

Medical and health information is treated with the highest level of confidentiality. Espoir Health acts as a medical facilitator and patient coordinator — we are not a hospital or direct healthcare provider.

Strict Confidentiality: All medical information you share with us is treated as strictly confidential. It is only shared with the specific healthcare professionals and hospitals involved in your treatment, and only with your knowledge and consent.
Medical reports and health records shared with us are used exclusively to facilitate your treatment coordination.
We do not store medical documents beyond the duration necessary to complete your treatment coordination process.
All partner hospitals are bound by India's medical data protection obligations under applicable healthcare regulations.

Changes to This Policy

Espoir Health may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:

Update the "Last Updated" date at the top of this page.
Notify newsletter subscribers of significant changes via email where appropriate.
Post a notice on our website for material changes that affect how we process your data.

Your continued use of our services after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through any of the following channels:

Business Name
Espoir Health
Address
Shop 104, Vardhman Crown Mall, Sector 19, Dwarka, New Delhi – 110075
Email
espoirhealthmed@gmail.com
Phone / WhatsApp
+91 96501 19107

We aim to respond to all privacy-related enquiries within 5 business days.

This policy was last reviewed and updated in March 2024
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